[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$ff5GTSkospbiFOFHbAsGPk9O70cjfhydWVH1eSZwBXOc":3,"localizations-a3twp5tuq6v4g9zrutzepcxs-de":152,"pages-en-fallback-a3twp5tuq6v4g9zrutzepcxs":163,"global-seo-setting":454,"header-setting-de":501,"footer-de":568,"certificates":690,"navigations-de":841,"localizations-pages-a3twp5tuq6v4g9zrutzepcxs-de":1096},{"data":4,"meta":151},{"id":5,"title":6,"slug":7,"createdAt":8,"updatedAt":8,"publishedAt":9,"documentId":10,"locale":11,"showOnArticlesPage":12,"disablePrerender":12,"prerenderTranslation":13,"category":12,"tagCategory":12,"blogImage":12,"settings":12,"seo":14,"body":18},3624,"Allgemein – Service Level Agreements (SLAs)","service-level-agreements","2026-08-11T08:29:22.619Z","2026-08-11T08:29:22.866Z","a3twp5tuq6v4g9zrutzepcxs","de",null,false,{"id":15,"pageTitle":16,"shortDescription":17,"noIndex":13,"noAI":13,"noFollow":13,"Schema":12,"canonicalURL":12,"ogTitle":12,"ogDescription":12,"noSitemap":12,"schemaType":12,"image":12},4798,"Eupry Service Level Agreements (SLAs) | Eupry","Vier SLA-Stufen für Ihre Temperatur-Compliance – von Standard bis Premium. Finden Sie die passende Servicevereinbarung für Ihre Anforderungen.",[19,37,44,59,68,77,86,90,96,108,115,142,148],{"__component":20,"id":21,"title":22,"lead":23,"blockId":12,"ulStyle":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"imageUrl":12,"subTitle":12,"hideOnMobile":12,"ulColor":12,"hideLastUpdated":12,"buttons":24,"image":12,"employee":12},"blocks.hero",1738,"Euprys Service Level Agreements","Holen Sie das Beste aus Ihrer Lösung heraus mit einem maßgeschneiderten Service Level Agreement (SLA), das Ihren Anforderungen entspricht.\n\n![Compliance Logos.png](https:\u002F\u002Fres.cloudinary.com\u002Feupry\u002Fimage\u002Fupload\u002Fv1731317622\u002FCompliance_Logos_a9186b02b5.png)",[25,32],{"id":26,"title":27,"href":28,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17608,"Preis anfragen","\u002Fbook-price-talk","black","default","none",{"id":33,"title":34,"href":35,"type":36,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17609,"Nachricht senden","#contact","hot-pink",{"__component":38,"id":39,"title":12,"content":40,"video":12,"blockId":41,"ulStyle":12,"preTitle":12,"preTitleColor":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"videoAutoplay":12,"hideOnMobile":12,"ctaInfoText":12,"hideLastUpdated":12,"buttons":43,"media":12,"employee":12},"blocks.media-and-text",5154,"# Die SLA-Optionen\n\nUm die optimale Lösung für Ihre Anforderungen und Abläufe zu gewährleisten, bieten wir vier verschiedene SLA-Optionen an.","options","h2",[],{"__component":45,"id":46,"title":47,"content":48,"blockId":28,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":12,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":49,"media":12,"employee":12},"blocks.media-and-text-split-view",18809,"Basic","Das **„Basic\"**-Niveau ist die Standardvereinbarung, die in allen Lösungen ohne zusätzliche Kosten enthalten ist. Das Paket umfasst den Zugang zu unserem Help Center, Support innerhalb der regionalen Geschäftszeiten sowie allgemeine Geschäftsbedingungen. ",[50,53],{"id":51,"title":52,"href":28,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17610,"Angebot anfordern",{"id":54,"title":55,"href":56,"type":57,"size":30,"arrow":58,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17611,"Funktionen ansehen","#details","white","down",{"__component":45,"id":60,"title":61,"content":62,"blockId":12,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":12,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":63,"media":12,"employee":12},18810,"Explore","Neben den im „Basic\"-Vertrag enthaltenen Elementen stellt **„Explore\"** eine Erweiterung dar, die verkürzte Support-Reaktionszeiten sowohl für kritische Anfragen (weniger als 16 Stunden) als auch für nicht kritische Anfragen (weniger als 24 Stunden) umfasst, sowie die Möglichkeit konfigurierbarer Geschäftsbedingungen und einer enthaltenen Standard-Qualitätsvereinbarung. ",[64,66],{"id":65,"title":27,"href":28,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17612,{"id":67,"title":55,"href":56,"type":57,"size":30,"arrow":58,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17613,{"__component":45,"id":69,"title":70,"content":71,"blockId":12,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":12,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":72,"media":12,"employee":12},18811,"Evolve","Das **„Evolve\"**-Paket umfasst den Zugang zu unserem Trust Hub-Datenraum, weiter verkürzte Support-Reaktionszeiten sowohl für kritische Anfragen (weniger als 4 Stunden) als auch für nicht kritische Support-Anfragen (weniger als 16 Stunden), Unterstützung durch Customer Relationship Manager zur optimalen Nutzung der Lösung sowie eine jährliche Überprüfung der Systemleistung. Darüber hinaus sind ein konfigurierbarer MSA und eine Qualitätsvereinbarung enthalten.",[73,75],{"id":74,"title":27,"href":28,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17614,{"id":76,"title":55,"href":56,"type":57,"size":30,"arrow":58,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17615,{"__component":45,"id":78,"title":79,"content":80,"blockId":12,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":12,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":81,"media":12,"employee":12},18812,"Expand","Aufbauend auf dem Inhalt von „Evolve\" bietet die **„Expand\"**-Stufe noch schnellere Reaktionszeiten für kritische (weniger als 1 Stunde) und nicht-kritische Supportanfragen (weniger als 12 Stunden), individuelle MSA- und Qualitätsvereinbarungen sowie einen dedizierten Kundenbeziehungsmanager, der Ihre Abläufe versteht und Sie dabei unterstützt, Geschäftsanforderungen zu identifizieren, die Nutzung voranzutreiben und den geschäftlichen Mehrwert zu maximieren.",[82,84],{"id":83,"title":27,"href":28,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17616,{"id":85,"title":55,"href":56,"type":57,"size":30,"arrow":58,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17617,{"__component":45,"id":87,"title":12,"content":88,"blockId":12,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":12,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":89,"media":12,"employee":12},18808,"## Potenzielle Erweiterungen\n\n- **PerformanceCare™**: Ein Eupry-Kundenspezialist überwacht die Systemleistung täglich (an Werktagen), um bei kritischen Vorfällen proaktiv Korrekturmaßnahmen zu planen.\n- **Professional Services**: Vor-Ort-Support durch Eupry GxP-Experten zur Beschleunigung von Implementierungen und zur Verkürzung der Zeit bis zur Wertschöpfung.",[],{"__component":38,"id":91,"title":92,"content":93,"video":12,"blockId":94,"ulStyle":12,"preTitle":12,"preTitleColor":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"videoAutoplay":12,"hideOnMobile":12,"ctaInfoText":12,"hideLastUpdated":12,"buttons":95,"media":12,"employee":12},5155,"Vergleich der Eupry SLAs","\nHier finden Sie einen allgemeinen Überblick über den Inhalt der verschiedenen SLAs. Bei Fragen wenden Sie sich bitte an [unser Team](#contact). Wir helfen Ihnen gerne weiter.","details",[],{"__component":45,"id":97,"title":98,"content":99,"blockId":12,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":100,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":101,"media":12,"employee":12},18813,"Welches SLA ist die richtige Wahl für Sie?","Um das richtige Service-Level für Ihre Organisation zu ermitteln, ist es wichtig, die Kritikalität der Lösung für Ihren Anwendungsfall, Ihre Anforderungen sowie die Art und Weise, wie Ihr Betrieb die Lösung nutzt, zu berücksichtigen. Unser Team berät Sie gerne ausführlich zu den verfügbaren Optionen und gibt Empfehlungen basierend auf Ihren spezifischen Anforderungen.",true,[102,105],{"id":103,"title":104,"href":35,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17618,"Kontakt aufnehmen",{"id":106,"title":107,"href":56,"type":36,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},17619,"Optionen vergleichen",{"__component":109,"id":110,"title":111,"content":112,"hubspotFormId":113,"blockId":114,"hubspotMeetingUrl":12,"titleLevel":12,"imageUrl":12,"hideOnMobile":12,"image":12},"blocks.contact-form",1374,"Senden Sie uns eine Nachricht","**Möchten Sie mehr über die Details der verschiedenen SLAs erfahren?** Wir stehen Ihnen jederzeit gerne für ein Gespräch zur Verfügung und beraten Sie auf Basis Ihrer spezifischen Anforderungen und Betriebsabläufe. Füllen Sie das Formular aus, und wir werden uns so schnell wie möglich bei Ihnen melden – oder buchen Sie direkt einen Termin in den Kalender unserer Spezialisten [hier](\u002Fbook-a-talk).\n","5257b333-dd2c-4a5c-8d24-4843df471611","contact",{"__component":116,"id":117,"title":118,"lead":119,"iconStyle":120,"withBackground":12,"blockId":121,"ulStyle":12,"preTitle":12,"preTitleColor":12,"hideOnMobile":12,"layout":12,"iconItem":122},"blocks.icon-grid",3976,"Worum geht es bei den Temperatur-Compliance-Lösungen von Eupry?","Gewinnen Sie vollständige Sicherheit und machen Sie die Temperatur-Compliance zum Selbstläufer, indem Sie Monitoring, Mapping und Kalibrierung in einer automatisierten, GxP-konformen Lösung vereinen **– keine Lücken, kein Chaos**.","Style 1","solution",[123,128,135],{"id":124,"title":125,"lead":126,"icon":127,"linkTitle":12,"linkHref":12,"ulStyle":12,"backgroundColor":12,"lucideIcon":12,"showBackground":12},20104,"Eine digitale Übersicht","Eine digitale Plattform bietet eine digitale Übersicht und Berichterstattung, indem sie **alle** Ihre Daten zusammenführt – von Monitoring-Aufzeichnungen über Kalibrierzertifikate bis hin zu Mapping-Berichten – standort-, einrichtungs- und geräteübergreifend.","Globe1",{"id":129,"title":130,"lead":131,"icon":132,"linkTitle":133,"linkHref":134,"ulStyle":12,"backgroundColor":12,"lucideIcon":12,"showBackground":12},20105,"Automatisiertes (Live-)Monitoring","Minimieren Sie manuelle Arbeit und Risiken mit drahtlosen WLAN-basierten Datenloggern, die ein automatisiertes Temperatur- und Feuchtigkeitsmonitoring in Echtzeit ermöglichen – inklusive (akkreditierter\u002Frückverfolgbarer) **Kalibrierung**.","GraphUp","Wie die Überwachungslösung funktioniert","\u002Ftemperature-monitoring\u002Four-monitoring-solution",{"id":136,"title":137,"lead":138,"icon":139,"linkTitle":140,"linkHref":141,"ulStyle":12,"backgroundColor":12,"lucideIcon":12,"showBackground":12},20106,"Mapping, das Ihren Anforderungen entspricht","Unsere spezialisierten Mapping- und Validierungslösungen sind für die GxP-Konformität entwickelt. Steigern Sie die Effizienz und harmonisieren Sie Prozesse mit digitalen Testplänen, die zentral erstellt und von jedem Standort aus abgerufen werden können.","Therometer","Wie die Mapping-Lösungen funktionieren","\u002Ftemperature-mapping\u002Four-mapping-solution",{"__component":143,"id":144,"title":145,"lead":146,"hubspotFormId":147,"blockId":12,"hubspotMeetingUrl":12,"titleLevel":12,"preTitle":12,"preTitleColor":12,"imageUrl":12,"hideOnMobile":12,"media":12},"blocks.download-form",4184,"Einen Produktkatalog herunterladen","Erfahren Sie, wie die Temperatur-Compliance-Lösungen funktionieren, und erhalten Sie alle technischen Details in unserem kostenlosen Produktkatalog.","db160254-298a-43cd-bde2-ad776d7819e3",{"__component":149,"id":150,"divider":100,"blockId":12,"hideOnMobile":12,"spacing":12},"blocks.divider",23325,{},{"data":153,"meta":162},{"id":5,"documentId":10,"slug":7,"locale":11,"category":12,"localizations":154},[155,158],{"id":156,"documentId":10,"slug":7,"locale":157,"category":12},2695,"en",{"id":159,"documentId":10,"slug":160,"locale":161,"category":12},3596,"accordi-livello-di-servizio","it",{},{"data":164,"meta":453},{"id":156,"title":165,"slug":7,"createdAt":166,"updatedAt":167,"publishedAt":168,"documentId":10,"locale":157,"showOnArticlesPage":12,"disablePrerender":12,"prerenderTranslation":12,"category":12,"tagCategory":12,"blogImage":12,"settings":12,"seo":169,"body":173},"General - Service Level Agreements (SLAs)","2025-04-01T12:23:43.102Z","2026-04-08T07:32:19.795Z","2026-04-08T07:32:46.074Z",{"id":170,"pageTitle":171,"shortDescription":172,"noIndex":13,"noAI":13,"noFollow":13,"Schema":12,"canonicalURL":12,"ogTitle":12,"ogDescription":12,"noSitemap":12,"schemaType":12,"image":12},3548,"Eupry SLAs","Get the most out of your solution with a tailored service level agreement (SLA) that matches your needs.",[174,185,189,227,255,283,310,314,343,377,406,425,451],{"__component":20,"id":175,"title":176,"lead":177,"blockId":12,"ulStyle":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"imageUrl":12,"subTitle":12,"hideOnMobile":12,"ulColor":12,"hideLastUpdated":12,"buttons":178,"image":12,"employee":12},1462,"Eupry’s service level agreements","Get the most out of your solution with a tailored service level agreement (SLA) that matches your needs.\n\n![Compliance Logos.png](https:\u002F\u002Fres.cloudinary.com\u002Feupry\u002Fimage\u002Fupload\u002Fv1731317622\u002FCompliance_Logos_a9186b02b5.png)",[179,182],{"id":180,"title":181,"href":28,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},12387,"Get a price",{"id":183,"title":184,"href":35,"type":36,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},12388,"Send us a message",{"__component":38,"id":186,"title":12,"content":187,"video":12,"blockId":41,"ulStyle":12,"preTitle":12,"preTitleColor":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"videoAutoplay":12,"hideOnMobile":12,"ctaInfoText":12,"hideLastUpdated":12,"buttons":188,"media":12,"employee":12},3307,"# The SLA options \n\nTo ensure the right fit for your needs and operations, we offer four different levels of SLAs.",[],{"__component":45,"id":190,"title":47,"content":191,"blockId":28,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":12,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":192,"media":199,"employee":12},12474,"The **“Basic”** level is the standard agreement included in all solutions at no additional cost. The package comes with access to our Help Center, support within regional business hours, and standard terms and conditions. ",[193,196],{"id":194,"title":195,"href":28,"type":29,"size":30,"arrow":31,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},12389,"Get a quote",{"id":197,"title":198,"href":56,"type":57,"size":30,"arrow":58,"blockId":12,"fullWidth":12,"quizId":12,"icon":12,"lucideIcon":12},12390,"See the features",{"id":200,"name":201,"alternativeText":202,"caption":12,"width":203,"height":204,"formats":205,"hash":218,"ext":207,"mime":210,"size":219,"url":220,"previewUrl":12,"provider":221,"provider_metadata":222,"createdAt":223,"updatedAt":224,"documentId":225,"publishedAt":226,"focalPoint":12},1080,"SLA - Basic.jpg","Isometric desktop monitor displaying a glowing light bulb icon on a pink-to-blue gradient background",1879,1144,{"thumbnail":206},{"ext":207,"url":208,"hash":209,"mime":210,"name":211,"path":12,"size":212,"width":213,"height":214,"sizeInBytes":215,"provider_metadata":216},".jpg","https:\u002F\u002Fres.cloudinary.com\u002Feupry\u002Fimage\u002Fupload\u002Fv1743688696\u002Fthumbnail_SLA_Basic_45f8c04935.jpg","thumbnail_SLA_Basic_45f8c04935","image\u002Fjpeg","thumbnail_SLA - Basic.jpg",4.36,245,149,4357,{"public_id":209,"resource_type":217},"image","SLA_Basic_45f8c04935",286.72,"https:\u002F\u002Fres.cloudinary.com\u002Feupry\u002Fimage\u002Fupload\u002Fv1743688696\u002FSLA_Basic_45f8c04935.jpg","cloudinary",{"public_id":218,"resource_type":217},"2025-04-03T13:58:16.915Z","2026-03-26T11:00:59.261Z","mddghqxw8zxblq5dt1exajwj","2025-04-03T13:58:16.916Z",{"__component":45,"id":228,"title":61,"content":229,"blockId":12,"ulStyle":12,"video":12,"auto play":13,"imageLeftTextRight":12,"preTitle":12,"preTitleColor":12,"ctaInfoText":12,"titleLevel":42,"imageUrl":12,"subTitle":12,"verticalCenteredText":12,"hideOnMobile":12,"hideTopDecoration":12,"hideLastUpdated":12,"buttons":230,"media":235,"employee":12},12475,"Besides the elements included in the “Basic” agreement, **“Explore”** is a step up, including expedited support times for both critical requests (less than 16 hours) and non-critical requests (less than 24 hours), as well as the option for configurable terms and conditions and a standard quality agreement included. 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